Click below to begin the process to submit a missing order ticket. We’ll ask a few questions to identify the missing order and, if necessary, place a missing order ticket with Customer Service.
Was your order placed online or by envelope?
Has it been four weeks since the Picture Day Event took place?
Please allow up to four weeks for delivery. Your order will be shipped to the school and the school will distribute the orders.
Thank You!
Please check your child's backpack (or ask them to check their locker). If they don't remember receiving their Picture Package, contact the school to ensure that all Picture Packages have been distributed. After doing these checks, if you still have not found your order, return to this process to submit a Missing Order ticket.
Thank You!
Your order would have been shipped to the school. Have you checked your child's backpack? Have you checked with the school to ensure all Picture Packages have been distributed?
A missing order ticket has been created and submitted to Customer Service. You will receive an email with your ticket number shortly. A Customer Service Agent will review your information and reply via email.
Create Missing Order Ticket
We need to open a Missing Order ticket with our Customer Service Department. Please complete the following information:
