Due to COVID restrictions and guidelines, we are experiencing a large amount of rescheduled Picture Days and Retakes. It may take us up to 5 days to respond to your inquiry. Before submitting an inquiry, see below for information about our most frequently asked questions.
Find an Order Code
Ordering Before Picture Day
You may purchase pictures before Picture Day by entering the 6-7 digit code shown on your child's flyer. If you do not have the flyer, you can look up the code below.
Note: Online pre-ordering for Spring pictures closes at 11:59 p.m. the night before Picture Day. If you have missed the deadline, please send a picture envelope to school with your child on Picture Day to ensure they are photographed. We may only photograph purchasing students for Spring photography.
Ordering After Picture Day
After Picture Day, you will receive a 9-10 digit unique code to view your child's picture and place an order. These codes will be sent home with your child approximately 3-4 weeks after Picture Day.
If it is 3-4 weeks after Picture Day, you may request the code from us here.
Note: Students not photographed on Spring Picture Day will not receive a unique order code.
Picture Day for Online or Homeschool Students
Please contact your school's office for Picture Day details if your child is taking classes online or being homeschooled. Your school's office will be able to provide details as to where and when to arrive.
Group Pictures and Class Composites
Due to the pandemic, in some areas, we are unable to photograph groups, including class pictures. If you do not see a class group photo offered in the picture package offerings for your school, that means we are not currently able to offer that product. As the school year progresses, some schools may choose to have class pictures taken at a later date. If that is the case, the order information will be provided at that time.
Also due to the pandemic and the uncertainty of what may happen this school year, we are not offering Class Composites since we are unable to guarantee all students in the class will be photographed.
Digital Products
I ordered a digital product before Picture Day, how do I access my download?
The Thank You slip inside your picture package will include download instructions. Picture packages should arrive 3-4 weeks after Picture Day.
When you receive the picture package, complete the following instructions to access your download:
Under customer issue, select "Missing Download Information".
Find the Order Code printed on the back of the picture package envelope and enter it in the Order Code field.
Upon receipt of your request, you will be notified by email when the download is available in your account.
Missing Order
Many times missing orders were shipped to the school and are either still there or in the child's backpack.
If your order was shipped to the school, please contact the school to ensure that all picture packages have been distributed. If the package still can't be located, complete the form to report a missing order. A Customer Service Agent will research and respond via email within 24 business hours.
Helpful Information
All orders placed with a payment envelope will be shipped to the school.
For orders placed online, check your order confirmation email or your order history in your Account Settings to verify where your order was shipped.
Find a Retake Date
If we have a Retake Date scheduled for your school, you can look it up here.
If your child was absent on the original Picture Day and you've already prepaid, there is nothing else you need to do. We will match your order to their photo taken on Retake Day.
If your child will be photographed on Retake Day and you haven't ordered, online ordering will be available on this page approximately 1 week before Retake Day.
If you've received a picture package and your child wishes to have a Retake, contact the school to let them know your child will be participating in Retake Day. Then return the picture package to the photographer on Retake Day. The picture package originally ordered will be reproduced using the new picture.
Note: If you received a class picture or yearbook with your original order, please keep these items. They will not be included in the new picture package.
Please know that the health and well-being of our schools and their students, our employees and every community is top priority, and we are doing everything we can to reduce the spread of COVID-19.
Picture Day
Our photography team has updated procedures and implemented preventive measures that include, but are not limited to:
Student Masks- Our intent is to photograph all students without a mask. Students will be asked by a school employee or volunteer to remove their mask when it's their turn to be photographed. Inter-State photographers cannot require a student to remove their mask. If a student prefers, they will be photographed with their mask on.
Social Distancing- The distance between the camera and a student is over 6 feet. Paper tape will be used to mark 6 feet apart for the student lines. We will work with school administration to utilize the largest and most open space in your school available, to aid in distancing.
Photographers are required to wear face coverings.
Sanitation of Photo Equipment- Cameras, equipment and stools will be sanitized between every class or group.
No-touch Order Envelope Collection- We are working to be 100% paperless this year, with all ordering done safely online. In the rare case that your school absolutely needs Order Flyers, a collection container will be available to place Order Envelopes. Personnel that handle Order Envelopes are required to wear gloves and a mask, reducing the amount of shared contact.
Whenever possible, we will keep the same teams of photographers together, minimizing their exposure to other photographers.
Our Production Facilities
Inter-State Studio & Publishing Co. follows local, state and national health care expert guidance and recommendations. Our current requirements for employees include:
Social distancing- Employees maintaining 6 feet distancing from each other.
Face coverings worn when social distancing cannot be maintained.
Frequent cleaning and disinfecting of objects and surfaces.
Weekly written screenings of employees which check for symptoms, inform us of any travel or possible exposure to those exhibiting symptoms.
Staying home if the employee or anyone in the household is experiencing any symptoms related to COVID-19.
Minimized visits to other work areas and buildings.
In addition, working from home is encouraged whenever possible, reducing the number of people in our buildings.
Additionally, we will continue to follow guidance from local authorities in each of the communities we work in regarding further developments and will accommodate additional school requirements when necessary. Your safety and peace of mind is important to us, and we hope this better informs you of the measures we have put in place.
