Under customer issue, select "Missing Download Information".
Find the Order Code printed on the back of the picture package envelope and enter it in the Order Code field.
Upon receipt of your request, you will be notified by email when the download is available in your account.
Many times missing orders were shipped to the school and are either still there or in the child's backpack.
If your order was shipped to the school, please contact the school to ensure that all picture packages have been distributed. If the package still can't be located, complete the form to report a missing order. A Customer Service Agent will research and respond via email within 24 business hours.
All orders placed with a payment envelope will be shipped to the school.
For orders placed online, check your order confirmation email or your order history in your Account Settings to verify where your order was shipped.
Order a Classroom Group
Classroom group photos are not currently available for purchase online.
If you have an order form, please complete and mail payment directly to:
Customer Service Dept.
3500 Snyder Ave
Sedalia, MO 65301
Or, schedule a call and an Agent will be happy to place your order over the phone.
Class Picture Missing from Picture Package
Picture packages including a class picture will be delivered separately from the picture package. To verify if a class picture should be included, check the reorder slip included in your picture package. If class pictures are a part of your picture package, there will be an important note to parents and students saying that the class picture will be delivered later in the school year. This allows us to deliver your picture packages in a timely manner, while creating a class picture that is complete with retakes and new students. Class pictures are normally delivered in early spring.