Ordering Before Picture Day

You may purchase pictures before Picture Day by entering the 6-7 digit code shown on your child's flyer. If you do not have the flyer, you can look up the code below.

Ordering After Picture Day

After Picture Day, you will receive a 9-10 digit unique code to view your child's picture and place an order. These codes will be sent home with your child approximately 3-4 weeks after Picture Day. 

If it is 3-4 weeks after Picture Day, you may request the code from us here. 

We can help. Schedule a call below and an agent will contact you at your requested time. No waiting on hold.

Note: for security reasons, we cannot place an order via Chat or Email communication. 

I ordered a My Digital Portrait® Download before Picture Day, how do I retrieve my download?

The thank you slip inside your picture package will include download instructions. Picture packages should arrive 3-4 weeks after Picture Day. 

When you receive the picture package, complete the following instructions to access your download:

1. Visit inter-state.com/download
2. Create an account or log in
3. Enter the Order Code and PIN printed on the thank you slip

Note: If you received an email stating your child's pictures are ready to view and order, your download instructions will be provided as stated above. 

Picture packages have been delivered but my download information was not included. What do I do?

Contact customer service here.

Under customer issue, select "Missing Download Information".

Find the Order Code printed on the back of the picture package envelope and enter it in the Order Code field. 

Upon receipt of your request, you will be notified by email when the download is available in your account.

Many times missing orders were shipped to the school and are either still there or in the child's backpack. 

If your order was shipped to the school, please contact the school to ensure that all picture packages have been distributed. If the package still can't be located, complete the form to report a missing order. A Customer Service Agent will research and respond via email within 24 business hours. 

Helpful Information

• All orders placed with a payment envelope will be shipped to the school.

• For orders placed online, check your order confirmation email or your order history in your Account Settings to verify where your order was shipped. 

If photographed on the original picture day:

• Contact the school to find out when Retake Day is.
• Let the school know that you would like your child's picture taken on Retake Day.
• On Retake Day, return the original picture package to the photographer.

The picture package that was originally ordered will be reproduced using the retake picture. The new picture package will be delivered to the school.

Note: If you received a class picture or yearbook with your original order, please keep these items. They will not be included in the new picture package.

If you missed the original picture day:

• Contact the school to find out when Retake Day is.
• Let the school know that you would like your child's picture taken on Retake Day.
• Request the online order code from the school. 
• Place your order by visiting inter-state.com/order and using the order code provided by the school. 

Picture packages including a class picture will be delivered separately from the picture package. To verify if a class picture should be included, check the reorder slip included in your picture package. If class pictures are a part of your picture package, there will be an important note to parents and students saying that the class picture will be delivered later in the school year. This allows us to deliver your picture packages in a timely manner, while creating a class picture that is complete with retakes and new students. Class pictures are normally delivered in early spring.